FAQ and Help
Taxes and fees
The price listed on the website is the final price you pay when checking out, however please be aware of your country custom fee policies as you might be obliged to pay your local taxes once you receive your item.
Catsu is not responsible for any custom fees and taxes you may be obliged to pay for receiving your item.
Catsu will never ever use customer data for promotional purposes, except when you have given us your permission (for example newsmail, which we don't do anyway at the moment :)).
All personal data will be handled confidentially.
Order confirmation not received
After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed.
If you do not receive this confirmation, please don't panic and e-mail us at firstname.lastname@example.org to let us know that you haven't received your order confirmation e-mail. Be sure to provide us with the full name, e-mail address and street address used in the order as well as the order date.